TTSG is dedicated to our clients and their companies. We’re proud to say we’ve worked with countless happy clients throughout our years of business optimization and print services. Don’t just take our word for it. Read on to find out what our clients are saying about us.
We, Portillo’s Hot Dogs, previously had a long-term agreement with a TTSG competitor for all of our copy equipment needs. In early 2015, as our agreement was coming to an end, we met with several competitors to collect comparative pricing and service data. Upon the conclusion of our research, we decided to end our relationship with our previous provider and awarded our business to TTSG.
TTSG moved in at the close of our previous agreement in June 2015. TTSG had staff and support members on site to complete the install, as well as any necessary training on the new equipment for our office team. In addition, TTSG removed our existing equipment and completed the equipment return for us. The entire TTSG team assigned to our account was professional and accommodating. They made themselves readily available for service needs and/or equipment questions the days following our install, all the way up to today (nearly 18 months later).
In December 2015, we transitioned our entire printer program, which was previously overseen by our internal IT department, to TTSG. We currently have 48 locations nationwide and each location has a minimum of 2 multi-function print units. As we continue to expand across the country, we are adding more TTSG equipment into our stores.
In our 18 months with TTSG we have been very happy with the service that not only our sales rep has provided, but also their IT and service team members. All office service calls are responded to same day or first thing next day with minimal operational down time.
Additionally, because our locations require print capabilities into the late hours of the night (midnight in some cases) TTSG has been able to accommodate late night service calls in which they will try to troubleshoot over the phone, but if needed will make a site visit.
Cassie C. – Operations Support Manager
Portillo’s Hot Dogs
“We’ve been using TTSG for many years. The service is great and not having to worry about toner replacement or cost is awesome. Recently I got a visit from Brad and he offered to replace the copier before lease was up and replace it with a better one, with a lower monthly cost. That was a no-brainer.
Jason and his crew installed the copier, brought new toner and took away the old stuff. While he was here, Ramesh stopped in to see how things were going. Everything was fine. Then Brad stopped back in after the install to see how things were going. Again, everything was fine. It was really nice to have a company give us this kind of attention. Very impressed!”
Dan F. – President
Auto Repair Company in St. Charles
“I have nothing but positive things to say about TTSG; they respond right away when emailed, are courteous and deliver within reasonable timeframes. “
Erica D. – Office Manager
Finishing Company in Chicago
“Several months ago Robert contacted us about replacing our old Xerox machine. His timing perhaps was a bit premature but nevertheless we met with him several times prior to signing with TTSG. He was both professional and exhibited courteous perseverance.
I have been with my company for 4.5 years, during which time we had a Xerox machine that was acceptable at best. Robert and Justin made sure that the machine we replaced it with would meet our needs and budget. We are very happy with the machine.
I must commend your staff for the outstanding service they provide. We have worked with several members of your team and they are all professional, personable and most knowledgeable. What an impression group you have assembled. Today, John was here to replace a part. His initiative, concern and knowledge are beyond compare.
We are a small company in a very large world, but you would never know that by the quality of service we receive from TTSG. In my personal opinion, that speaks volumes. Thank you so much for your extraordinary service.”
Debbie H. – Assistant to the President and CEO
Home Builder in Deerfield
“The service is awesome, just email them for the toner and it shows up the next day!”
Ellen M. – Account Executive
“The team at TTSG is fantastic. I have been in IT for over 50 years and am currently the night manager at a food and beverage company. When I place a call for service, TTSG arrives within two hours and resolves the problem. When I need supplies, they usually arrive the next day. In all my years I have not received this quality of services and responsiveness. I would highly recommend this team to anyone. They are completely professional and have such great attitudes, always a smile and a, ‘No problem, it is under control!’”
Jess C. – IT Manager
Food and Beverage Distributor
“You have truly been one of the most responsive and best customer service reps I have dealt with on this entire New Building project. I truly hope this type of service continues because it represents your company extremely well.”
Tom B. – Director of IT
College Prep School in Waukegan